Shipping policy

Shipping

Ibagacafuvudehe
Albert Engelbert Kromer
Matratzenweg 11, 80331 München, Germany
Email: info@ibagacafuvudehe.store
Phone: +49 89 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Mattresses & toppers

Protectors, pillows, straps and cleaner ship by parcel; toppers and mattresses ship vacuum-rolled and boxed where possible, the larger premium mattresses as a heavy roll or flat. Delivery is to the door; a mattress is heavy and the larger sizes are easier with two people. Unroll it flat on a suitable well-ventilated base and let it expand and air for the stated time before use, away from flame and heat. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.