Refund policy

Returns & Refunds

Ibagacafuvudehe
Albert Engelbert Kromer
Matratzenweg 11, 80331 München, Germany
Email: info@ibagacafuvudehe.store
Phone: +49 89 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ibagacafuvudehe.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A mattress, topper or accessory must be returned complete and in its original packaging; for hygiene reasons a mattress or topper that has been unsealed and used may be exempt from the withdrawal right. Unused, still-sealed items may be returned within the statutory 14-day withdrawal period. Check the size, your base and the feel you want before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Covers, foams, springs and fillings settle and soften with normal use, and some settling and body impression is normal; protectors and pillows are consumables. Damage from using a mattress on an unsuitable or unsupported base, from not letting a vacuum-rolled mattress expand and air, from soaking it when cleaning, or from treating the comfort grade as a medical or orthopaedic specification, is not a warranty defect — these are comfort products, not medical devices.